Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between different brands and styles.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are clean and the box is undamaged to qualify for a full refund or exchange.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new kicks sooner.
Do you offer international shipping?
Yes, Shoe Brands ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
Are your leather products ethically sourced?
We are committed to sustainability. We partner only with suppliers who adhere to strict environmental standards and ethical labor practices, ensuring our leather is a byproduct of the food industry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.